Privacy Policy

At Cozy Residence Hotel, we value your privacy and are committed to protecting your personal information. This privacy policy outlines how we collect, use, and protect your data when you visit our website or stay at our hotel.

1. Information We Collect
We may collect personal information such as your name, email address, phone number, and payment details when you make a reservation or contact us. Additionally, we may collect information about your stay, such as room preferences and special requests.

2. How We Use Your Information
Your personal information is used to process bookings, provide customer service, and enhance your stay with us. We may also use your contact information to send promotional offers, updates, and information about our services if you have opted in for marketing communications.

3. Data Protection
We implement appropriate security measures to safeguard your personal information from unauthorized access, disclosure, or loss. Your data is stored securely, and we limit access to only those employees who need it for operational purposes.

4. Sharing of Information
We do not sell or share your personal information with third parties, except when required by law or in cases where third-party services are used to facilitate your booking (such as payment processors).

5. Your Rights
You have the right to access, update, or delete your personal information at any time. If you wish to modify your details or unsubscribe from our communications, please contact us via our provided email.

6. Cookies
Our website may use cookies to improve user experience and collect analytics data. You can choose to disable cookies in your browser settings, though this may affect the functionality of our website.

Contact Us
For any questions or concerns regarding our privacy policy, please contact us at: cozyresidenceabuja@gmail.com

Terms & Conditions

Welcome to the Cozy Residence Hotel website. By using our website or making a reservation with us, you agree to the following terms and conditions.

1. Booking and Payment

All room reservations are subject to availability.
Prices are subject to change without prior notice. The price confirmed at the time of booking will be honored.
Full payment is required upon check-in unless otherwise specified. We accept cash, credit cards, and other approved payment methods.

2. Check-in and Check-out

Check-in time is 2:00 PM, and check-out time is 12:00 PM.
Early check-ins or late check-outs may be subject to additional charges and are dependent on room availability.

3. Cancellation Policy

Cancellations made at least 48 hours before the check-in date will receive a full refund.
Cancellations made less than 48 hours before check-in may incur a cancellation fee.

4. Guest Conduct

Guests are expected to maintain respectful and appropriate behavior while staying at Cozy Residence Hotel.
Any damage to hotel property caused by the guest will be charged accordingly.

5. Use of Hotel Facilities

Guests are welcome to use the hotel’s facilities, including the restaurant, bars, and game center.
The hotel reserves the right to deny access to any facility in cases of inappropriate behavior.

6. Liability

The hotel is not responsible for the loss, theft, or damage of personal items left unattended in rooms or public areas.
Guests are advised to use the in-room safes for valuable belongings.

7. Changes to Terms

Cozy Residence Hotel reserves the right to modify these terms and conditions at any time. Guests will be notified of any significant changes.

Contact Us
For any questions regarding these terms and conditions, please contact us at: cozyresidenceabuja@gmail.com or call 09060682842.